786gem Privacy
Policy — How We Protect
Your Personal Data

786gem ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the 786gem platform. This Privacy Policy ("Policy") describes how 786gem collects, processes, uses, stores, and protects personal information obtained from users ("you", "the player") of the 786gem website, mobile platform, iOS application, and all related services.

This Policy applies to all personal data we collect in connection with your use of 786gem, whether you are browsing the website as a guest, registering a new account, depositing PKR funds, placing bets, or contacting our support team. It covers data collected across all channels including the 786gem website, the 786gem iOS app, live chat, WhatsApp, Telegram, and any other communication channel through which you interact with 786gem.

By registering a 786gem account or continuing to use the 786gem platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the 786gem platform and contact our support team to close your account and request data deletion.

This Policy should be read alongside the 786gem Terms and Conditions, which together form the complete agreement governing your use of the 786gem platform.

786gem collects personal data through several channels and mechanisms. Below is a comprehensive description of the categories of data we collect and the primary source of each category:

786gem does not collect or store full payment card numbers. Where payment card data is involved in a transaction, this is handled exclusively by our certified payment processing partners and is never transmitted to or stored on 786gem servers.

786gem uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your 786gem account, verify your identity and age, manage your PKR wallet, and maintain your account preferences and responsible gaming settings.
• Service Delivery: To provide you with access to 786gem Casino games, Jackpot Slots, live dealer tables, sports betting markets, Cockfighting streams, Kabaddi betting, and all other platform features you have requested.
• Payment Processing: To process your PKR deposits via Easypaisa, JazzCash, Raast, SadaPay, HBL, MCB Bank, Meezan Bank, UBL, Bank Alfalah, USDT TRC20, and USDT BEP20, and to process your withdrawal requests to the same methods.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multiple account creation, money laundering, identity theft, and any other activity that violates our Terms and Conditions or applicable law.
• Customer Support: To respond to your support enquiries, resolve complaints, process responsible gaming requests such as self-exclusion, and communicate with you regarding your 786gem account.
• Legal Compliance: To comply with our obligations under anti-money laundering regulations, licensing requirements, data retention laws, and any lawful request from a court or regulatory authority of competent jurisdiction.
• Platform Improvement: To analyse aggregated usage data to understand how players use the 786gem platform, identify performance issues, and improve the overall product experience. This analysis uses anonymised or pseudonymised data wherever possible.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, enforce responsible gaming limits you have set, and communicate responsible gaming information where our monitoring indicates it may be appropriate.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via SMS or in-app messaging where you have consented to receiving such communications. You may withdraw this consent at any time via your account settings or by contacting support.

786gem processes your personal data on the following legal bases, in alignment with internationally recognised data protection principles:

• Contractual Necessity: Processing necessary to perform the contract between you and 786gem — including operating your account, processing deposits and withdrawals, and providing access to platform features — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legitimate Interests: Processing for purposes including fraud detection, security monitoring, platform analytics, and improvement of our services is carried out on the basis of 786gem's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing necessary to comply with anti-money laundering regulations, regulatory reporting requirements, and lawful requests from competent authorities is carried out to fulfil 786gem's legal obligations.
• Consent: Processing for marketing communications and optional analytics is carried out only where you have provided clear, affirmative consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

786gem may share your personal data with the following categories of third parties:

• Payment Processors: Easypaisa, JazzCash, Raast, SadaPay, HBL, MCB Bank, Meezan Bank, UBL, Bank Alfalah, and USDT network processors receive transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and are bound by Pakistan financial regulations.
• Identity Verification Providers: Where 786gem is required to conduct Know Your Customer (KYC) verification, your identity documentation and related personal data may be shared with a certified identity verification partner. This provider processes data solely for verification purposes under a strict data processing agreement with 786gem.
• Game and Technology Providers: Software providers including Evolution Gaming, Pragmatic Play, and similar certified game studios may receive limited session data necessary for the delivery of live dealer streams and game content. These providers are certified under independent gaming regulatory frameworks and maintain their own data protection standards.
• Fraud and Security Partners: Anonymised or pseudonymised data may be shared with security and fraud detection service providers to identify suspicious activity patterns across the gaming industry.
• Legal and Regulatory Authorities: 786gem may disclose personal data to competent courts, law enforcement agencies, or regulatory authorities where required to do so by law, court order, or valid regulatory direction, and where such disclosure is not prohibited by applicable data protection law.
• Professional Advisers: 786gem may share data with its legal advisers, auditors, or insurers where strictly necessary for the provision of professional services and subject to applicable professional confidentiality obligations.

786gem will not share your data with any third party not described in this section without first obtaining your explicit consent, unless required to do so by law.

786gem uses cookies and similar tracking technologies on its website and mobile platform to enhance your experience, maintain your session, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the operation of the 786gem platform. They maintain your login session, remember your preferred language and currency settings, and enable core platform security functions. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the 786gem platform — which pages are visited most frequently, how long sessions last, and which features are most used. This data helps 786gem improve the platform experience. You may opt out of these cookies via your browser settings.
• Functionality Cookies: These cookies remember your preferences such as responsible gaming settings and notification preferences, so you do not need to reconfigure them on each 786gem visit.
• Marketing Cookies: With your consent, 786gem may use cookies to understand the effectiveness of promotional campaigns. These cookies do not share data with external advertising networks. You may withdraw consent at any time.

You can manage cookie preferences via your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain features of the 786gem platform. For mobile users accessing 786gem via the iOS app, app-level analytics settings can be managed in your device's privacy settings.

786gem retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

• Active Account Data: Data relating to your active 786gem account (identity, contact, transaction, and gaming data) is retained for the full duration of your account's active status plus a minimum of 5 years following account closure, as required by anti-money laundering regulations.
• Transaction Records: All PKR transaction records including Easypaisa deposits, JazzCash withdrawals, and bank transfer records are retained for a minimum of 7 years from the date of each transaction to comply with financial record-keeping regulations.
• Communication Records: Support communications including live chat transcripts, WhatsApp and Telegram messages, and email correspondence are retained for a maximum of 3 years from the date of last communication.
• Responsible Gaming Records: Records of self-exclusion requests, cooling-off periods, and limit-setting activity are retained for a minimum of 5 years from the date of the relevant request or event, to support ongoing enforcement of responsible gaming commitments.
• Technical and Log Data: Server logs and IP address data are retained for a maximum of 13 months from the date of collection unless retained for longer as part of a fraud investigation or legal proceeding.

At the end of the applicable retention period, 786gem will securely delete or anonymise your personal data in accordance with our data destruction procedures.

786gem implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and 786gem servers.
• Cryptographic hashing and salting of all account passwords — 786gem staff cannot view your password in any form.
• Access controls and role-based permissions limiting internal access to personal data to only those staff members who require it to perform their job functions.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified independent security professionals.
• Intrusion detection and monitoring systems that generate alerts for any unusual access patterns or security events.
• Physical security controls at all data storage facilities, including access logging and surveillance.
• Employee data protection training covering data handling, phishing awareness, and incident response procedures.

As a 786gem user, you hold the following rights with respect to your personal data. All requests should be directed to the 786gem support team via live chat, WhatsApp, or at the email address listed in Section 13. 786gem will respond to all valid data rights requests within 30 days of receipt.

786gem implements age verification procedures at registration and reserves the right to request proof of age documentation at any point during a player's use of the platform. If 786gem discovers that personal data has been collected from an individual under 18, that account will be immediately suspended, any funds returned, and the personal data deleted as soon as practicable.

If you are a parent or guardian and believe that a minor in your household has registered a 786gem account, please contact our support team immediately via live chat or the email address in Section 13. We will investigate and take appropriate action within 24 hours of receipt of a verified report.

786gem also provides filtering tools and responsible gaming resources that may assist parents and guardians in managing access to online gaming platforms. More details are available on the 786gem Responsible Gaming page.

786gem's core player data is stored on servers located in secure data centres. In the course of providing our services, some of your personal data may be transferred to and processed in countries other than Pakistan — for example, where our game technology providers or fraud prevention partners operate their own infrastructure.

Where such transfers occur, 786gem takes steps to ensure that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to third parties that have provided adequate data protection guarantees consistent with internationally recognised standards.
• Using standard contractual clauses or equivalent mechanisms to govern international transfers where required.
• Conducting data transfer impact assessments where transfers involve jurisdictions that may not provide an equivalent level of data protection to that available in Pakistan.

By using the 786gem platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy.

786gem reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, new legal requirements, or improvements to our privacy standards. When material changes are made to this Policy, 786gem will notify registered players through at least one of the following mechanisms:

• A prominent notification displayed within the 786gem platform upon your next login following the update.
• An SMS notification sent to your registered Pakistan mobile number where the change is significant enough to warrant direct communication.
• An update to the "Last updated" date displayed at the top of this Policy and in the 786gem platform's legal documentation section.

Continued use of the 786gem platform following the effective date of any Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept a revised Policy, you should discontinue your use of the platform and contact our support team to discuss your account options.

Previous versions of the 786gem Privacy Policy are available on request from our support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how 786gem processes your personal data, please contact our Data Protection team through the following channels. All privacy-related enquiries receive a response within 48 hours:

• Live Chat: The fastest channel — available 24/7 directly within the 786gem platform. Average response time under 3 minutes.
• WhatsApp & Telegram: Available 24/7 for privacy questions, data access requests, and consent withdrawal. Contact details are available in your 786gem account dashboard under the Support section.
• Email: [email protected] — for formal data rights requests, privacy complaints, and correspondence requiring a written record. Responses within 48 hours for privacy enquiries.